Orders
How does an order on Cultulu.com work?
- Our prices include all import costs, customs duties and import taxes - if your delivery address is within the EU, there are no additional costs - except for the shipping costs.
- Our online shop will tell you exactly whether an item is in stock or not. If the item is in stock, it means we ship directly to you from Germany.
- If an item is sold out and the manufacturer has already announced a date for its restock, we will make the corresponding items available for pre-order. This will be indicated on the product pages (when selecting the size and color) along with the expected delivery date. Please note that these announced delivery dates are sometimes subject to delays.
- Often, popular suits are sold out before the next delivery arrives. Therefore, it's advisable to subscribe to our newsletter , where you'll be informed about all upcoming events promptly.
- If an item is sold out and the manufacturer has not yet announced re-production, these products cannot be added to the shopping cart.
- If an item is sold out and the manufacturer has discontinued production of that series, pre-orders can no longer be made.
Pre-orders
of products that are not or not yet in stock.
- Soon available and announced new releases from REALISE or Poolsider
- Realize sizes S and M (we do not keep them in stock due to low demand)
- Customize products from Asics, Mizuno and Arena
We strive to have as many models as possible in stock in popular colors and sizes—but this isn't always possible. Therefore, we've integrated the pre-order option into our shop as an additional service.
If your desired item is out of stock, you may still be able to order it. However, this is only possible if the item is either still in stock at the manufacturer, it is a customized product (Asics, Arena, Mizuno - manufactured for you), or the manufacturer has already announced a restock.
If the item is not in stock, the delivery time is usually 20 business days* (approximately 4 weeks). However, for pre-orders of suits from Asics, Mizuno, or Arena, it can take up to 6 weeks for the goods to arrive. These delivery times arise because the desired items (often first) have to be produced by the manufacturer in the appropriate colors and sizes.
Please note that we do not always have information about the manufacturer's actual inventory, and communication with the manufacturer may not be timely due to time zone differences. Therefore, we cannot guarantee the actual availability of your pre-order.
Thank you for your understanding,
Your team from Cultulu.com
If you have any questions, please contact us using the contact form
* Working days: Monday to Friday